Solved DNS resolution issues

[fvideira]

Some of our hosted instances are still unreachable via DNS.

We have not had phones for these locations for more than 48 hours.

Do we have an update on what is going on?

Do we have an ETA of when these issues will be solved?

 

[VasilisV_3CX]

Hi @fvideira,

Can you PM me your license key that you're having issues with regarding this?

 

[AlexisV_3CX]

Hi @fvideira,

as I can see, you deployed your 3CX System to our Hosting Platform yesterday and I see no issues with your hosted by 3CX instance. Do you have any other Subscriptions?

 

[fvideira]

Out of my 10 subscriptions that stopped working on Saturday morning, the 3 that are still not working are:

[edited for security]

 

[StefanW]

Dear @fvideira

we were able to cross-link your subscriptions to another topic internally we are currently assisting a partner to restore services for their customers.

Just for completeness of the topic, your installations are not "hosted by 3cx".
Your FQDNs should be restored soon to the last know value.

 

[fvideira]

Thanks for the clarification.

 

[StefanW]

we will keep you posted when our part of the assistance is completed.

 

[StefanW]

@fvideira the 3 FQDNs you have posted previously have connected again.
In case you have access to the management console as admin, please refresh once your activation from the dashboard for good measure so we can confirm in the process we are with the partner that those installs are back to the desired state.

 

[fvideira]

I see them up now. I am working with my partner on the next steps. Thanks!