Solved "Do not disturb" not working.

[atlantisegidek]

My English is weak, sorry about that. I hope I can explain.

I have Yealink T19P E2.
I'm in the "Calls Queues". I'm getting "Don't Disturb" the phone. But my phone is ringing.
So I get to "Don't Dıstrurb" but my phone rings.

Thank you.

 

[eddv123]

If you want a quick solution (and I hope I have understood your requirement) why cant your users simply log out of the queue they are in, this way they wont receive any calls regardless.
https://www.3cx.com/docs/pbx-queue-status/

 

[FS_Mathieu]

Move to the extension you want to check, pick "Forwarding Rules" then pick "Do not disturb (DND)" and check if "Log out from queues" is ON.

 

[JohnS_3CX]

Hi @atlantisegidek

Make sure to reset the phone and reprovision it automatically via 3CX to ensure that it follows our provisioning.

If you are using modified templates this feature may not behave as you expect it.

 

[atlantisegidek]

Move to the extension you want to check, pick "Forwarding Rules" then pick "Do not disturb (DND)" and check if "Log out from queues" is ON.

View attachment 14226

This is the solution. Much obliged.

Thanks everyone.