Do not receive the call and have issue with call out

[huynhdat2022]

This is the picture that I use WireShark to check, Why it Cancel the siptrunk come to my IP ?
Pls help me about this issue

 

[leejor]

A bit more information , would be helpful...
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

Does the 3CX Activity Log show any additional information? You may need to set on Verbose.

 

[huynhdat2022]

Thanks for your reply.
I do not saw the call in and call out always are "No answer", Even though I picked up the phone, 3cx client still show that calling.
I install 3cx on my server, do not have firewall and the OS is debian 10.
3cx V18

 

[leejor]

Is this happening on all phones, or just certain sets? Can these sets make outgoing calls, or, answer internal calls?

 

[huynhdat2022]

This happen on all call. Internal call is good.
Can make a call out but when another side pick up the phone, 3cx client still calling mode

 

[huynhdat2022]

You can see this picture in post, Dont know why it cancel the package come

 

[leejor]

...and did you look at the 3CX Activity log, to see if there is more information, about what is happening within the PBX?

 

[huynhdat2022]

I do not see any log at Activity Log

 

[leejor]

If the call is coming into, and being processed by 3CX, there will be an Activity log. You may have to set the logging level to Verbose. If after doing that, you still don't see a log, then the call may not be making it to the PBX.

 

[huynhdat2022]

Ok. Will do it, thanks for your support