Do you have to use IVR with a "Q"

[VictorC]

Hi all, do you have to use an IVR for the "Q" to function correctly? We have a client that wants to use a sales Q, but does not want a IVR. Possible??

 

[Evolute IT]

Hi all, do you have to use an IVR for the "Q" to function correctly? We have a client that wants to use a sales Q, but does not want a IVR. Possible??

Yes, just point a DID directly to the Q.

If you want the user to choose the Q, then you WILL need an IVR.

 

[leejor]

You'd probably reserve DID numbers to route direct to extensions, but any trunk or inbound call, can route directly to a queue. Digital Receptionists and Queues can be used independently, or together, depending on the situation.

 

[YiannisH_3CX]

As mentioned you can route a call directly to a Queue without needing an IVR. https://www.3cx.com/docs/manual/inbound-did-call-routing/