Domain name is not registered

[gbaya]

Hello,
I started my instance of 3CX system hosted in Amazon after some months of inactivity.
The 3CX domain name (datasur.3cx.com.br) now is not registered, ping displays it cannot resolve the name.
I changed the fix IP address, because AWS gave me a different one.

How can I do to reassign datasur.3cx.com.br to the new IP?

Best Regards,
Gabriel.

 

[Saqqara]

Can you access 3CX management console via IP address ?

If so, you need to go into Settings - Network - Public IP

 

[gbaya]

Yes I can access and I've already changed public IP yesterday.
But domain name datasur.3cx.com.br is not associated with the public IP.

 

[Saqqara]

Was the installation the free version of AWS provider by 3CX

 

[gbaya]

Yes, exactly

 

[StefanW]

the only thing I can tell is that the FQDN has been unpaired from your License key (by user interaction).
However already in December 2019

 

[gbaya]

Yes may be, How can I do to pair them again?

 

[Saqqara]

Yes may be, How can I do to pair them again?

Backup system wittout license key and FQDN - copying file locally,

You maybe able to run wizard again by sudo /usr/bin/3CXWizard --cleanup

If the wizard commands does not work. then you need to do

Delete 3CX from the server
Install 3CX.
Finally using 3CX configuration wizard , select the backup done previously

Removing steps - https://www.3cx.com/docs/manual/installing-debian-linux-pbx/
Reinstalling steps - https://www.3cx.com/docs/manual/installing-debian-linux-pbx/

 

[gbaya]

Ok thank you I'll do it

Regards.

 

[gbaya]

Thank you for all folks, 3CX is up and running with the last configuration.
Best Regards.
Gabriel.