iOS Web conference missing audio for some participants

[MontEnt]

iOS users in web browser video conferences can hear some participants and not others, while the "talking" indicates audio for the remote users. Typically, if a iOS user leaves and rejoins, they can now hear everyone. Once user was on iOS + wifi during the meeting and they could only hear and converse with one other participant and when the phone switched to cellular data from wifi, they could hear and converse with everyone. This happens most meeting with iOS users. Any thoughts on a remedy?

 

[NikosT_3CX]

@MontEnt if they start the meeting on 5G form the beggining do they have any issues ?
Have you tried in another Wifi network ?

 

[MontEnt]

Starting on 5G has the same issue. There are multiple iOS web browser users and they all experience this problem on their own WiFi networks.

 

[NikosT_3CX]

@MontEnt can you provide some additional info, like what is the version of the iOS and also what is the browser that is used ?
Safari, Chrome, another one ?
Is there any VPN clien connected at the same time ?

 

[MontEnt]

iOS 27 and 26. Safari and no VPN connections - we use a 3CX-hosted solution, so no internal/company network connections are needed.

 

[NikosT_3CX]

@MontEnt I have tested this with a few participants and do not have this issue.
How many users join the Webmeeting ?
Also on the PBX side is the Video Region set on the North America ?

 

[MontEnt]

Typically 5 to 10 participants and I have been using iOS for meetings once a day and its pretty consistent in terms of having the issue. In today's meeting it *seemed* like I could hear the ones that joined before me but I could not hear participants that joined after me (they could hear me) so maybe the later joins are not connecting the WebRTC sessions correctly. Today, all the participants except for me (Safari) were using Windows 11 Chrome for the web meeting, however, I have experienced not being able to hear other iOS Safari participants in prior meetings.

Is there a way to reboot the 3CX-hosted conference server/service?

Video Region:



FYI - I only see a BETA update as for 3CX, so seems the 3CX-hosted system is up to date:



Any idea if the iOS conference app is still viable?

Thread 'Web browser selected as default client'

Yesterday at 12:34 PM

Prior to a few months ago, when I click on a meeting link I have saved in the iPhone Google Keep app, the 3CX video conference app would open and populate the link address automatically. Now, I get "Open With" options that only allow selecting an web browser. I looked for 3CX video conference app updates, however, the iOS app store no longer lists the app and I have not found any forum mentions of this app being discontinued.

Is this app not available for iOS 27 or has it been discontinued?

• MontEnt
• 3cx hosted ios 12
• Replies: 2
• Forum: iOS

 

[NikosT_3CX]

@MontEnt the webmeeting is not a server that can be rebooted.
Its a service so there are multiple servers and depending on the load the PBX connects
to the appropriate one.
I would recommend telling your partner to open a ticket to our Support Portal so
we can check this further.