Donkey 3rd party IT causing headaches?

[Alphabetic]

Hello

we've had a customer on 3CX for over year or so with no issues.

They've been bought out and donkey IT are taking over.

We gave them a 3CX backup and wonder if they're causing this issue.

But, this is the issue..

If we ping the FQDN it comes back with 1.1.1.1

 

[Evolute IT]

Hello

we've had a customer on 3CX for over year or so with no issues.

They've been bought out and donkey IT are taking over.

We gave them a 3CX backup and wonder if they're causing this issue.

But, this is the issue..

View attachment 35592If we ping the FQDN it comes back with 1.1.1.1

Was the PBX on-prem?

Looks like WAF in Cloudflare, like they proxy their FQDN through it.

 

[Alphabetic]

Was the PBX on-prem?

Looks like WAF in Cloudflare, like they proxy their FQDN through it.

No its in OVH with 3CX FQDN.

dont know what they've done with the backup like.

 

[Evolute IT]

No its in OVH with 3CX FQDN.

dont know what they've done with the backup like.

They definitely did something wrong somewhere.

I would get on a remote session with them and redo the whole process to be sure they aren't screwing up because they don't know squat about 3CX.

 

[Alphabetic]

They definitely did something wrong somewhere.

I would get on a remote session with them and redo the whole process to be sure they aren't screwing up because they don't know squat about 3CX.

Customer is off-boarding to them so i'll let them sink

 

[Evolute IT]

Customer is off-boarding to them so i'll let them sink

I wouldn't but you do you lol

 

[Lee Cramman]

My first thought was as per ConceptsWeb, that they were trying to proxy through Cloudflare. But this should not be possible because they wouldn't have been able to validate a 3cx domain in Cloudflare and change the NS setup...

My $0.02 - someone who doesn't know what they are doing has set their static public IP address to 1.1.1.1 in 3cx

 

[Alphabetic]

I wouldn't but you do you lol

They can come back to us if their new provider is

My first thought was as per ConceptsWeb, that they were trying to proxy through Cloudflare. But this should not be possible because they wouldn't have been able to validate a 3cx domain in Cloudflare and change the NS setup...

My $0.02 - someone who doesn't know what they are doing has set their static public IP address to 1.1.1.1 in 3cx

idk but I know it wasnt me. Just annoys me that I have to waste my time sorting their incompetence.

 

[Lee Cramman]

They can come back to us if their new provider is

idk but I know it wasnt me. Just annoys me that I have to waste my time sorting their incompetence.

There's "That's an easy mistake to make" and then there's "WTAF? On what planet where you on?"... This falls into the latter category .

Maybe this is a customer that might realise the grass was not greener and come back to you at some point... or at least leave "Donkey IT" fairly sharpish.