Doorcam video call to RingGroup issue

[Vali_3CX]

The new build [18.6.4.688] solves the video problem [on Grandstream GDS3710 doorphone]. I was encountering the same no video issue with incoming calls from the doorbell, however found that the problem is using ring groups from the doorbell to ring simultaneously several extensions. When answering a call for a ring group, the mobile app doesn't show the enable video dialogue box. If I have it call individual extensions, then I get the dialogue box and video works.
If I wait a while to activate the video, the video options seem to freeze even after hanging up. To re-enable it I have to force-quit the app and restart it.

 

[Vali_3CX]

"When answering a call for a ring group, the mobile app doesn't show the enable video dialogue box"
Charles, are you sure it's a Ring Group and not a Queue?

Because while Ring Groups are designed to support incoming video call (and we tried and are working as expected, iOS client shows the dialog box) Queues are designed to DON'T support incoming video call (and we tried and worked as expected, iOS client do NOT show the dialog box) so it looks like you're calling a Queue, not a Ring Group.