Doubt about Support

[techdummy]

Hi,

We are currently using 3CX v 15.5 SP2.
Under the license settings, it says,

Product - Professional Perpetual
Version - 15.5.0
Support - 15/09/2018 05:00:00
Maintenance - 25/09/2018 05:00:00

---------------------------------------------------------------

As far as I know, this means we have support and maintenance till 15th and 25th of September.
I understand that we can renew the maintenance from this link, https://www.3cx.com/ordering/pricing/3cx-maintenance/
I'm confused about the Support though.
When I checked the last time we renewed support, it said
"Access to 3CX Support Portal - 1 Year".

But when I try to get the support now, using the link https://customer.3cx.com/orderform/default.aspx, it shows that I can only buy support per ticket, and have 2 options.
1 Ticket - $75 or 5 Tickets - $295.
Whereas it was available for a year last time around.

Has the support system been changed or am I looking at the wrong thing?

Can someone please give more information about this?

Thanks

 

[YiannisH_3CX]

Hello @techdummy

I would recommend contacting our costumer support department regarding this as they can check your licence and tell you more about what is included and what is not.
https://www.3cx.com/company/contact/

 

[techdummy]

Thank you for the suggestion.

@YiannisH_3CX Also, I see that the charges are being shown in "Dollars". Is it possible to view the prices in "Pounds". Our location is UK.

 

[YiannisH_3CX]

The prices should be displayed in the correct currency depending on your IP address. So if you are in the UK you should be getting the prices in GBP

 

[davod]

hi i installed the free version for testing after i had a call from a dealer , dealer changed license to 3 months and i need my free 1 year key back i cant install the key cause it say its a free one

 

[YiannisH_3CX]

Hello @davod

Please contact our costumer support department so they can assist you with any inquiries about your licence key.
https://www.3cx.com/company/contact/

 

[eddv123]

@techdummy if this licence was purchased through a UK distribution partner then you can get free technical support via them for all items purchased.

If not and bought direct then please disregard and carry on with the previous suggestions.

 

[helia]

The definition of support was changed. Before support meant that you had access to the updates during your supported period. Now support means you can open up tickets directly with the 3CX tech team and that wasn't an option before. Previously you needed to talk to your reseller for support.