DR picks up but no onhold music played

[fishes]

Hi, I have been tackling such a problem with DR. It picks up incoming calls but it does not play "prompt". I take a look at my server status and the only error message I can see is the following:

07:12:50.180 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
07:12:49.184 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
07:12:48.181 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
07:12:47.185 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
07:12:46.184 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
07:12:45.188 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
07:12:44.187 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
07:12:43.191 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
07:12:42.190 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
07:12:41.181 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***

Can anyone give me a hand where to start analyzing this problem?

Thank you

Fishes

 

[aguilar]

did you open the ports on router/firewal?
you need UDP 5060, 3478, 9000-9015
and UDP ports 7000-7015 for internal calls.
hope this help

 

[aguilar]

which version are you using?

 

[fishes]

thanx to all for immediate replies.
I have just installed 5.1 beta but I bumped into the problem mentioned above in the previous version too. The fact is that I have not checked my firewall for all needed ports. I am sure about 5060. I am going to check it.


All works all right when calls are made inside of my network. I mean internal numbers such as 100,101,102, etc, etc !!!!

I noticed this:

- I make a call from outside through my Voip provider
- DR picks up my call
- no onhold music is heard
- after pressing "0" for example to forward my call MediaServerReporting::Service falls

I am going to check ports and let you know

thanks a lot

Fishes

 

[fishes]

well, I have checked all ports. There is no problem.
I have not mentioned that I am running it on Windows Vista, Business Edition.

Nonetheless, the call is pickud up by DR, no prompt is played and when forwarding the service keeps falling down. The last log I catched might help:

08:19:27.911 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
08:19:26.910 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
08:19:25.907 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
08:19:24.901 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
08:19:23.930 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
08:19:22.892 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
08:19:22.892 MediaServerReporting::Service *** Disconnected from tucnak-office:5483/IVRServer at 127.0.0.1:5483 ***
08:19:15.381 MediaServerReporting:TMFhandler [MS211000] C:10.1: 82.119.243.23:57212 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
08:18:45.652 LineCfg::getInboundTarget [CM503011]: Inbound office hours' rule for LN:10000 forwards to DN:800
08:18:45.635 CallCtrl:nLegConnected [CM503007]: Call(10): Device joined: sip:[email protected]:5060
08:18:44.819 CallCtrl:nLegConnected [CM503007]: Call(10): Device joined: sip:

 

[ecwilson]

Has anyone fixed this music on hold problem yet???
We are using V5.1.4393.0 with GXP2020 & 2010 plus 2000.
All phones have the latest upgrades.

ecwilson

 

[jspearso]

Has anyone come up with a soultion for this all ports on my router are enabled. but still no onhold music on my outside lines

 

[jspearso]

bump^^^^^^^