Dropped Calls on Failed Transfers

[ViperBorg]

I have my Call Group set up to ring 2 extensions. If both do not answer, it's set to go directly to a voicemail box. Instead, it drops the call. Any ideas?

 

[ViperBorg]

My log by the way:

11:57:58.703  	Call::Terminate  	[CM503008]: Call(6): Call is terminated
11:57:58.642 	Call::RouteFailed 	[CM503015]: Call(6): Attempt to reach [sip:[email protected]:5060] failed. Reason: No Answer
11:57:48.227 	Extension::printEndpointInfo 	[CM505001]: Ext.100: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Test Phone] Transport: [sip:192.168.2.2:5060]
11:57:48.227 	CallCtrl::onAnsweredCall 	[CM503002]: Call(6): Alerting sip:[email protected]:5070;rinstance=696f8c0d69557267
11:57:44.943 	CallCtrl::onSelectRouteReq 	[CM503004]: Call(6): Calling: RingAll800:100Ext.100101Ext.101@[Dev:sip:[email protected]:5070;rinstance=696f8c0d69557267, Dev:sip:[email protected]:5060;user=phone;transport=udp]
11:57:44.622 	CallCtrl::onSelectRouteReq 	[CM503010]: Making route(s) to [sip:[email protected]:5060]
11:57:43.931 	CallCtrl::onIncomingCall 	[CM503001]: Call(6): Incoming call from Ext.801 to [sip:[email protected]:5060]
11:57:34.998 	CallCtrl::onLegConnected 	[CM503007]: Call(5): Device joined: sip:[email protected]:40600;rinstance=1b55d50a25788b33
11:57:34.998 	LineCfg::getInboundTarget 	[CM503012]: Inbound office hours' rule for LN:10000 forwards to DN:801
11:57:34.958 	CallCtrl::onLegConnected 	[CM503007]: Call(5): Device joined: sip:[email protected]
11:57:34.948 	Extension::printEndpointInfo 	[CM505001]: Ext.801: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX MakeCall helper] Transport: [sip:127.0.0.1:5060]
11:57:34.948 	CallCtrl::onAnsweredCall 	[CM503002]: Call(5): Alerting sip:[email protected]:40600;rinstance=1b55d50a25788b33
11:57:34.468 	CallCtrl::onSelectRouteReq 	[CM503004]: Call(5): Calling: Ext:Ext.801@[Dev:sip:[email protected]:40600;rinstance=1b55d50a25788b33]
11:57:34.468 	CallCtrl::onSelectRouteReq 	[CM503010]: Making route(s) to [sip:[email protected]:5060]
11:57:34.458 	Line::printEndpointInfo 	[CM505003]: Provider:[7027650793] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [MagicPacket] Transport: [sip:192.168.2.2:5060]
11:57:34.458 	LineCfg::getInboundTarget 	[CM503012]: Inbound office hours' rule for LN:10000 forwards to DN:801
11:57:34.297 	CallCtrl::onIncomingCall 	[CM503001]: Call(5): Incoming call from 18472150100@(Ln.10000@7027650793) to [sip:[email protected]:5060]
11:57:34.187 	LineCfg::getInboundTarget 	[CM503012]: Inbound office hours' rule for LN:10000 forwards to DN:801

 

[archie]

If it is about V6 - it is already fixed and will be available soon. Meanwhile you can just restart PBX server. As long as you do NOT modify ring group's settings - it should work.

 

[ViperBorg]

Okay. Thanks, Archie.

 

[wisecomputers]

When will this be fixed, i need it ASAP. My client is going nuts about dropped calls.

 

[ViperBorg]

When will this be fixed, i need it ASAP. My client is going nuts about dropped calls.

Yeah, it's getting on my nerves too.

 

[ViperBorg]

If it is about V6 - it is already fixed and will be available soon. Meanwhile you can just restart PBX server. As long as you do NOT modify ring group's settings - it should work.

Except restarting does nothing to change it. Really need a working fix.

 

[ViperBorg]

Anything yet? Honestly?