DSS Key config dropping off - Yealink T23G's

[Kyle Jones]

Hi All,

Have been running 3CX for about a year now. No issues at all and almost all available functions being used. SBS, Windows Clients, MAC clients, Andriod clients, DECT handsets, conference bridge etc..
Console running on a Server 2012R2, Hosted at 3CX, approximately 40 clients in total, 20 of which in a localized office desk phones.
Never any issue provisioning any device. Basically, 3CX has worked great for us.

I set a DSS key on every desk phone - Group pickup *20*. This, I do manually and not via template as every user wants different things when they get setup.

Every now and then, individually, this DSS key config falls off and I have to set it again. Seems totally random as users just tell me about it when they notice. Its never all users at once. Also, If I update firmware on a desk phone, again, DSS config falls off.
Devices are not currently patched to latest firmware as I'm waiting for a down weekend but issue has always existed including the previous extended time that device firmware has been up to date.

Thoughts?

Thanks
Kyle

 

[Saqqara]

What version of 3CX ?

How are the phones provisioned - manually , STUN or SBC

If STUN or SBC are you running standard 3CX templates, if so then the template will overwrite any manual settings you have done when the phone re-provisions.

Best to set any DDS keys in 3CX GUI under the BLF tab when you edit the extension. - Guessing each person only has one deskphone

 

[YiannisH_3CX]

Hello @Kyle Jones

As Saggara mentioned if the DSS key is setup manually then if the phone re-provisions the manual settings will be overwritten by the configuration file. You will need to setup these keys from the BLF tab of the extension settings.

 

[Kyle Jones]

Yes this makes sense. I've had a look and see the BLF menu.
Cheers very much guys!

 

[Saqqara]

After the making the changes within the console, just click on the 'Reprovision' tab under Phones - this should push out the changes.