dss key on Fanvil i30 not working

[itzikit]

i configured the key to call extension , choosing speed dial , on the 3cx extension choose speed dial on the first record, nothing happened.
please help

 

[JohnS_3CX]

Hi,

After adding a Speed Dial, you need to reprovision the device so it will receive the new setting.

 

[itzikit]

I allready made reprovision, nothing happened.
i tried to enter IP , nothing happened.
i saw this item https://www.3cx.com/community/threads/fanvil-i30.112827 , made all the changes, nothing happened.

 

[JohnS_3CX]

Please tell me the firmware version of your device, and how its provisioned (LAN / SBC / STUN)

 

[itzikit]

HARDWARE 2.2/101
SOFTWARE 2.8.2.7020
Its provisioned by lan

 

[JohnS_3CX]

Ok you can factory reset your device, and then provision it again.

Make sure the the Speed Dial and Extension names do not contains any special characters.

Once the device is provisioned, it should become registered and the call button should call the speed dial you set

 

[itzikit]

I am sorry , made that .
still not working.

 

[JohnS_3CX]

Ok I tested an i30 and in my case it works correctly so lets check why yours doesn't:

1. In your i30 extension settings did you select only one BLF with Type Speed Dial and select a destination extension exactly like below?


2. And when you log into your i30 web UI do you see the same destination extension appearing under "Function Key" Number 1 with the same Type, Line, Subtype as my example?

 

[itzikit]

yes on both of them.

 

[JohnS_3CX]

Ok perfect, one last thing to check on your i30 web UI:

1. Press Dial here


2. Enter an extension that you know is good and works, then press OK



The doorphone will try to call you - see if the call rings from your management console by clicking "Number of calls in use"




You will see the call happening here live if it works.

Tell me what the result was, what did you see exactly during this test?

 

[itzikit]

 

[JohnS_3CX]

Did you click on Number of calls in use to confirm the call is made?

 

[itzikit]

YES, no one at the office now.

 

[JohnS_3CX]

Ok so if the call is being made, you need to click the doorbell button now and check the active calls again.

You will probably see the call being made and the destination extension might be rejecting your call.

So far the i30 seems to be ok then.

 

[itzikit]

the I30 is working good, i can call direct to extension, open the door with the DTMF , i don't know what is the problem.

 

[JohnS_3CX]

the I30 is working good, i can call direct to extension, open the door with the DTMF , i don't know what is the problem.

This might sound silly, but maybe the hardware button on the i30 is broken so when you press it nothing happens (even though the phone is configured perfectly)

 

[itzikit]

I Checkd with the option that let me turn down the volume, its loook that the button is ok.
there is another way to check that?

 

[JohnS_3CX]

I'm not aware of anything else beyond what we already discussed.

Maybe contact Fanvil and see if they can help troubleshoot further, just in case this is a hardware issue.

I can at least confirm that our i30 works correctly as intended.