DTMF logs

[eds.pare]

Hi, We have an issue that sometimes dtmf are not going in or activating certain actions.

The scenario is the intercom at site will call ourcall center. our call center will press dtmf to do a certain action mainly to open the barrier remotely using DTMF.

Is there a way to find logs that the DTMF are being sent?

Thanks

 

[Alphabetic]

You would need to run a packet capture on your device and also the mgmt console and check that a) the device is sending and b) the pbx is receiving.

 

[ChrisC_3CX]

Running a packet capture both on the PBX and the devices as @kieferschild would be the way to go for determining if the DTMMF is being delivered correctly. If I understood this correctly though you would have to check if it is being sent from the PBX to the device and not the other way around.

Also, is this a 3CX Supported device? If yes, first thing I'd recommend is making sure that you're using the 3CX Default template with no manual configuration and that you're running the 3CX Supported firmware.