Dual ISP

[jmcnally]

I am experiencing an issue with the Public IP address that should be reflected in the configuration of the SBC. I have a Windows SBC and I wanted to configure a Fanvil X4U-V2 phone as a Router Phone. I made the user a departmental administrator and added the VLAN in the IP Phone configuration.
When rebooting the phone, I can see the phone has taken the IP Address from the VLAN and it also has the VLAN ID. But it tells me that the phone is not registered. I believe it is not getting a Public IP to route the calls.
When adding the phone via 3CX I make the connection directly to the PBX in the cloud.
After configuring the phone and rebooting it twice, I get the same SIP not registered message.
Any help or ideas? I have created the VLAN in a Fortinet 60e and also in a cloud key gen 2 plus UNIFI Controller. I am using UNIFI Switches and configured the Switch Port to access the default VLAN and then in 3 CX I configured the VLAN ID
No joy.

 

[Evolute IT]

VLAN has nothing to do with 3CX.

Is the SBC getting internet on that second VLAN?

Is the router phone in the same VLAN? Does it have internet?

Do you block anything from that VLAN to outside?

HTTPS and tunnel ports are required for the SBCs to work (router phones have the SBC built-in.)