I have a customer with some complex requirements around call routing. The result of this is 48 call queues, which are identical other than their name and poling strategy.
The reason behind this is because the customer operates multiple brands and they want to see which brand (call queue) a call is coming into.
I wanted to delegate the management of adding/removing extensions to/from the queues to the customer but 3CX doesn't have the functionality. I can only delegate extension management and "queue manager" for logging extensions in/out of queues.
Does anyone know if its possible to duplicate a call queue?
Is there any API/programmatic access? I seem to think this is also limited now.
The reason behind this is because the customer operates multiple brands and they want to see which brand (call queue) a call is coming into.
I wanted to delegate the management of adding/removing extensions to/from the queues to the customer but 3CX doesn't have the functionality. I can only delegate extension management and "queue manager" for logging extensions in/out of queues.
Does anyone know if its possible to duplicate a call queue?
Is there any API/programmatic access? I seem to think this is also limited now.
