Dynamics 365 - Activity Status

[paul_carass]

Hi,
Is it possible to prevent the Server Side Integration for Dynamics from setting the Status of the Call Journals to "Completed"?
I have a client that does not want this Status to be Updated.
Thanks
Paul

 

[edossantos]

Hello Paul,

This value is hardcoded in the template, so the only way would be editing the template to provide a different value, and then upload it as a custom template. Please note that this will prevent any update from 3CX to be applied to your installation.

 

[paul_carass]

Hello Paul,

This value is hardcoded in the template, so the only way would be editing the template to provide a different value, and then upload it as a custom template. Please note that this will prevent any update from 3CX to be applied to your installation.

Hey @edossantos
I've scrolled through the entire XML template and cannot find the part that defines the Activity Status.
Can you show me where I can find this please? I understand the risk, but I would like to investigate it, and if necessary, I can roll it back to the original.
Thanks

 

[edossantos]

Hey @edossantos
I've scrolled through the entire XML template and cannot find the part that defines the Activity Status.
Can you show me where I can find this please? I understand the risk, but I would like to investigate it, and if necessary, I can roll it back to the original.
Thanks

After checking the template, I see that the activity status is not explicitely defined, so the default value is being applied. If you want to send a specific value, this is what you need to do:

1. In the XML, in line 285 you have the scenario <Scenario Id="CreateCallActivity">. Inside the request in line 290 you have <PostValues>. You need to add the value there.
2. The values are explained here:

https://docs.microsoft.com/en-us/dy...nt/web-api/phonecall?view=dynamics-ce-odata-9

So, for example to set the status to "Open" you need to add a value there (the order of values is not important):
<Value Key="statecode" Type="Integer">0</Value>

Kind regards.

 

[paul_carass]

Thank you so much @edossantos .
This is awesome information to know, Whether I get to use it or not
Thanks
Paul