Edge PWA App loses configuration every day?

[Stijn_DC]

Hi Everyone,

Info:

• Version 20.0 Update 3 (Build 806 Release)
• Self hosted | On Premise
• Browser: Edge
• App type: PWA

We are having a wierd issue with a single client that I cannot really explain.
I was hoping someone had a simmilar issue in the past and could point us in the right direction.

Issue:
A Single user has to change a few settings on his PWA app every day.
In this case it's "Show unregistered extensions" and the headset integration.
The unregistered extensions checkbox needs to be turned off every day and the headset integration goes to None.

We have missed calls this way because with the headset integration set to none the headset has some wierd behavior with the PWA app.
It will pick up the call automatically but then when you pick up the headset from its dock it will just end the call.

Troubleshoot steps taken:

1. Cleared & reset browser
2. reinstalled PWA app

steps to reproduce the issue:

1. Change the settings
2. Reboot the laptop
3. Settings go back to their default state.

Any help in the right direction would be greatly appreciated.

Thank you

 

[DimitrisL_3CX]

Hello @Stijn_DC,

Do you have any group policies that might be affecting the user?
Also, you mentioned Edge. Do you experience the same issue with Chrome?

 

[Stijn_DC]

Hi Dimitris,

We will be removing 3CX PWA from Edge and will be installing it from the Chrome Browser.

GPO or MDM policies do not seem likely. The Environment is configured using MS Intune and other devices with the same policy don't have this issue.
It could still be a user adjusted setting within Edge.

Will get back to you on this after user feedback.

 

[DimitrisL_3CX]

Thank you for the update so far.
Once you have more updates let us know.