Edit multiple extensions codec order ignored

[Wsit]

Hi All,

I have a question / problem. We would like to edit multiple extensions to change the codec order for the 3CX App / Softclient. When I select multiple extensions and add the codec order I want to be used. This image is from the codec order I selected during the edit of multiple extensions.



When I press OK and go to a single extension to check the codec order, you will see it's in a different order.



It's difficult to edit each extension one by one to set the right order. I am wondering if this is by design or if this could be a bug?

 

[leejor]

Did 3CX modify the template, and was the set re-provisioned, after the change?

 

[Wsit]

Did 3CX modify the template, and was the set re-provisioned, after the change?

I tried it with a new installation so no modifications were made. Just trying to edit multiple extensions at once and modify the codec.

 

[complex1]

This is not possible. It's by design.

 

[Wsit]

This is not possible. It's by design.

Do you know why?
Why is it possible to add or remove codecs for the 3CX App during multi extension edit, but is the order you select not retained? Why does 3CX want you to use G711 U Law (I am in Europe) above G722?