Email as a channel

[mahmoud.hamdy]

Does 3CX support email as a channel ??

as it's mentioned on the website "Offer exceptional customer service with a multichannel environment and increase customer engagement by using SMS, Voice, Email and Website Live Chat "

but I can't find any details related to it.

 

[AWS2P]

what do you expect specifically ?
email can be used in extensions to receive VM
you can receive automatic system notifications to follow some pbx problems
you can receive welcome email when a new extension is set on pbx and need all credentials to use it.
you can receive mails for Q management, etc.......

SMS for now is not available
Website live chat is a pluging to use with Wordpress only