Hello all,
we have a call queue with a queue manager with a working and registered extension assigned. If there is a missed/unanswered call, he get an email notification. So far so good.
Now I needed to set the system to send this email to various people, some of which do not have an extension. So I created a email distribution group in our email system, created a dummy extension (not registered to any device/app) and assignet it the email address of the distribution group.
The emal does not arrive. If I add another manager to the queue (with registered phone), he gets the email.
I checked the email logs on our mail server and the dummy extension email does really not arrive.
Is it possible that these dummy extensions do not recieve emails ? Or am I missing something other ?
Denis
we have a call queue with a queue manager with a working and registered extension assigned. If there is a missed/unanswered call, he get an email notification. So far so good.
Now I needed to set the system to send this email to various people, some of which do not have an extension. So I created a email distribution group in our email system, created a dummy extension (not registered to any device/app) and assignet it the email address of the distribution group.
The emal does not arrive. If I add another manager to the queue (with registered phone), he gets the email.
I checked the email logs on our mail server and the dummy extension email does really not arrive.
Is it possible that these dummy extensions do not recieve emails ? Or am I missing something other ?
Denis
