email notification

  1. Solved AI Receptionist – Automatic email sending with a summary of each call

    Hello, I would like to set up an AI receptionist for one of our clients during a holiday period. The goal is for the AI to answer all incoming calls, gather the necessary information from the caller (reason for the call, contact details, urgency level, etc.), and then automatically send an...
    • N-AGPRO
    • Thread
    • ai agent ai receptionist call completed call summary call transcript email notification
    • Replies: 5
    • Forum: AI

  2. Google Transcription Delay

    I am using a hosted instance of 3CX and am waiting for the updated V20 version of 3CX to address the known bug with the VM distribution to ring groups. In the mean time, I have my VM in ring groups being sent out to a group email distribution list to the appropriate individuals. Today I started...

  3. Email notifications

    In the settings I'm not seeing an option to get email notifications for new chat messages? These are obviously essential, so I hope I'm just missing something here.
  4. chrisbeam

    CID Blacklist Feature needs improvements - here some suggestions

    Having to deal with spam calls in multiple PBX systems one realizes, that the CID Blacklist only allows you to import numbers. You can not export. so if you have blocked a lot of spam callers then you have to manually copy and past them to a 2nd, 3rd ... PBX. Furthermore, when blocked cIDs...

  5. Email notification problem

    We have a simple setup with 2 ringroups.see attached picture First call comes in and goes to RG1 with 2 registered internal phones.. Secondary call rerouted to RG2 with an unregistred mobile phone... Customer complains that if he picks up the phone or or not he will always get an email...
    • Grunsel164
    • Thread
    • email notification
    • Replies: 3
    • Forum: SMB

  6. How do I remove a few of our email addresses from 3CX bounce block list?

    I believe the 3CX SMTP server is blocking a few of our new email addresses. I changed the email address on one of our general voicemail-only extensions about a month ago and haven't received one voicemail since. I know the email works because I was able to do a test email to it from gmail or...
  7. kinetix

    Call Queue - Agent Duration On Individual Call

    Call Queue - Agent Duration On Individual Call We have recently been asked by mulitple clients to be able to send a notification to a Queue Manager if an Agent is on an Individual Call for more than a defined amount of time. For example, if a Customer Server Agent, Logged into the Customer...
    • kinetix
    • Thread
    • call queue email notification notificaition queue manager
    • Replies: 0
    • Forum: Server

  8. email notification problem

    Hello all, we have a call queue with a queue manager with a working and registered extension assigned. If there is a missed/unanswered call, he get an email notification. So far so good. Now I needed to set the system to send this email to various people, some of which do not have an extension...

  9. How to disable email notifications in STARTUP PRO hosted ?

    Hello, I would like to disable the email notification that every user belonging to a ring group (ring all) receives when a call is not answered. I'm on 3CX STARTUP PRO hosted version.
    • Rsztd
    • Thread
    • disable email notification hosted pro startup
    • Replies: 6
    • Forum: SMB
  10. kinetix

    Upon Setup, Provide OPTION to Send Welcome eMail - rather than it being the Default

    Upon Setup, Provide OPTION to Send Welcome eMail - rather than it being the Default Too often we are setting up a PBX for a client days/weeks before they are ready to deploy/train.When the Extension is created, if there is an eMail associated with the Extension, the user immediately receives...
    • kinetix
    • Thread
    • email email notification new user user welcome welcome email
    • Replies: 0
    • Forum: Server
  11. Connexium Partner

    Getting a lot of SBC UP notifications

    Hello, I appreciate receiving email notifications for the SBC Statuses. I also understand the difference between just UP and DOWN then UP. I also like @NickD_3CX's reasoning in this forum thread My questions are not related to an issue with 3CX, but mostly; 1- At what point should I be...
  12. JustinLippolis

    Email Notification when new extension is created

    Hi all, I posted the below message on the main 3CX forum and it was suggested that I post to the Idea forum instead, so please see below: I wanted to ask if 3CX had any plans to develop a new email notification option/setting that, when enabled, would send an email to the address(es) listed in...

  13. Solved Can users configure voicemail to email?

    Hello We just went live of 3CX this week after some testing and to my embarrassment, I assumed users could change the Voicemail email options to switch themselves to email notification or delivery if they wanted. However, I can't seem to find that in the web client or android app. Is there...

  14. Missed Call Notification not for forwarded Calls

    I have a (virtual) Extension (with no phone connected), to handle a department's own business-hours and to provide a group-mailbox (voicemails are sent to a public email-inbox). The reason why I handle the departments business-hours not by DID-rules is, that this department has more DID's the...
  15. accentlogic

    Emergency Notification Settings per Emergency Number rule

    The current Emergency Notification Settings do not allow specific email addresses or announcement extensions. In a cloud PBX environment with multiple locations we need to notify the correct location receptionist and/or security team. The extension group managers option is good and may suffice...
    • accentlogic
    • Thread
    • 911 e911 email notification emergency notification
    • Replies: 0
    • Forum: Server

  16. Send email notification when status is changed

    We often get creative with using extensions for routing calls based on the 5x statuses. This gives the client the ability to control up to 5 paths the calls can route to depending on the client's needs at the time. However sometimes a mistake is made and someone changes the status without...
    • Mark Reynolds
    • Thread
    • email notification extension status forwarding rules
    • Replies: 0
    • Forum: Server

  17. Allow different email notifications for different email accounts

    Hey, I think it would be very useful to have the ability to create profiles of some sort for admin email notifications. The very first reason this would be great would be to create a email address for 911 notifications and have it be the only email it uses for alerting of a 911 has been made...
    • pitrickzul
    • Thread
    • admin email notification
    • Replies: 3
    • Forum: Server

  18. Solved Increase Registration Check Frequency

    I have a system containing several phones that are connected to but not provisioned by 3CX I would like to receive a email if they drop from the network quicker than the 30 minute timeout it takes to realize that extension is unregistered and send the notification email. Is there a variable or...

  19. Not always getting voicemail notification via email

    I have my system setup to email me the .wav file and delete from the voicemail server. 99 times out of 100 it works fine with no issues but it happens every now and then when i don't get the voicemail emailed to me but it will show in the voicemail server. No other voicemails show here as they...
    • Jamie Wright
    • Thread
    • email email notification not working voicemail voicemail attachment wav
    • Replies: 0
    • Forum: Phone System / PBX

  20. New missed call email notification - caller id

    I have successfully connect pstn line in a 3cx extension - for example ext. 001 (via grandstream handytone 503 pstn to voip fxo). i have succefully connect a softphone in another 3cx extension - for example ext. 002. I have successfully forward the caller id from pstn line to softphone via...
3CX Logo Footer Copyright © Sitemap Privacy
Top Bottom