Hi guys,
We have a weird issue.
I have seven 3CX reports that worked great for a while when only one email is set under the "e-mail" box.
However, once I added a second email address separated by a comma in the "e-mail" box in four out of seven reports, I started having issues.
Yesterday was the scheduled date for the report email to go out, but when I checked our email message tracking, I could only see one out of four received from the 3CX server.
I have rebooted the 3CX server and the VM just to be sure, but I'm still having the same issue. This has been going on for three weeks now.
We are using our own SMTP server, and their support already confirmed that no emails from our 3CX server hit their SMTP relay server other than the one I could see.
I thought 3CX supported sending the reports to multiple emails.
Is this still valid? Is using the "comma" still the correct way to do it?
Is it possible to see the logs of emails sent out from the 3CX server with the date and time stamp? This information would be valuable to give to our SMTP support team.
Any feedback is greatly appreciated.
In case anyone is wondering, we are using Version 18 (build 31) and just recently updated to that one, too, now that I noticed it. I wonder if this update broke the email report thing.
Thank you.
We have a weird issue.
I have seven 3CX reports that worked great for a while when only one email is set under the "e-mail" box.
However, once I added a second email address separated by a comma in the "e-mail" box in four out of seven reports, I started having issues.
Yesterday was the scheduled date for the report email to go out, but when I checked our email message tracking, I could only see one out of four received from the 3CX server.
I have rebooted the 3CX server and the VM just to be sure, but I'm still having the same issue. This has been going on for three weeks now.
We are using our own SMTP server, and their support already confirmed that no emails from our 3CX server hit their SMTP relay server other than the one I could see.
I thought 3CX supported sending the reports to multiple emails.
Is this still valid? Is using the "comma" still the correct way to do it?
Is it possible to see the logs of emails sent out from the 3CX server with the date and time stamp? This information would be valuable to give to our SMTP support team.
Any feedback is greatly appreciated.
In case anyone is wondering, we are using Version 18 (build 31) and just recently updated to that one, too, now that I noticed it. I wonder if this update broke the email report thing.
Thank you.
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