- Joined
- Dec 17, 2020
- Messages
- 8
- Reaction score
- 0
We would like to use 3CX for internal emergency/evacuation alerts, but the current behavior of the Emergency Notification feature makes this difficult.
If a Ring Group is selected for the announcement, the call stops ringing on all other extensions as soon as one extension answers.
The desired behavior would be:
Every member of a ringgroup used in the Emergency Notifcation should be alerted and should continue ringing until that individual user answers the alert, regardless of whether another group member has already answered.
Even with the "Paging" ring strategy, the desired behavior is not possible. With Paging, answering on one endpoint does not stop the call from ringing on the other endpoints. However, 3CX Apps do not support Paging/Intercom auto-answer, and the Paging call is terminated after approximately 10 seconds if no supported IP phone answers.
If a Ring Group is selected for the announcement, the call stops ringing on all other extensions as soon as one extension answers.
The desired behavior would be:
Every member of a ringgroup used in the Emergency Notifcation should be alerted and should continue ringing until that individual user answers the alert, regardless of whether another group member has already answered.
Even with the "Paging" ring strategy, the desired behavior is not possible. With Paging, answering on one endpoint does not stop the call from ringing on the other endpoints. However, 3CX Apps do not support Paging/Intercom auto-answer, and the Paging call is terminated after approximately 10 seconds if no supported IP phone answers.
Upvote
1
