Emergency number needs to bypass office hours 24/7 (v20)

MpDay20

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We have an external emergency (alarm) number/supplier that needs to call us 24/7 and needs to bypass office hours.
So, if the inbound call is from a specific number, it needs to be directed to a specific user (or group).

How do I solve this in v20?
 
Just to make sure you can follow up on @fxbastler 's suggestion:

1758604673661.png
 
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Reactions: Evolute IT
Awesome, found it! Problem is: it looks like CID was removed in v20, you start searching online and everyone is complaining about CID being removed in v20. I don't know is this was the case in earlier versions, but I've found it in the screenshot above. Thank you!
 

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