- Joined
- Feb 17, 2016
- Messages
- 114
- Reaction score
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Are there other 3CX users who have the same problem as me?
I'm trying to find a consistency to easily reproduce the problem but I can't.
Some recorded calls have no audio.
Indeed, I can see that the file has a duration equivalent to the duration of the call but some have no audio recorded..
When downloading the file from 3CX, I can play the audio file, it seems empty .. but after playing for a few minutes (of no audio) .. finaly we eard the call from the start to the end, like a normal call with no delay EX: (Welcome to the medical clinic, my name is Sarah.. how can I help you? ).
In other case from differents customer .. The recording file don't have any audio ...
At first I thought it was a time synchronization problem, but I checked several times and all our installations correctly synchronize the time on the internet.
I did a PCAP Capture (Wireshark) via 3CX and I can hear audio in it correctly, but no audio in the 3CX recording file for same call ....
As a temporary workaround, now I capture recordings through our SIP Trunk provider. Working obviously ..
Same problem with many installations ... (Many customers)
The purpose of this post is to find other cases like us to help me open a consistent ticket to 3CX.
I suspect an engineering problem.
3CX will certainly ask me for a Support Info but the problem is that we are not able to get information from our customers in a "quick" way and we are unable to reproduce the problem.
So the support info file never contains the problem (logs).
OS : LINUX DEBIAN 10 ( ISO 3CX )
3CX Build 18.0.3.461
Virtualizer : VMWARE
Time Sync Service .: NTP
Server Time : 0.ca.pool.ntp.org
Do you have restart 3CX VM server and Server ? Yes
Intermittent : Yes
Softphone or Deskphone : Both
Free hard disk space : 20GB
Specials configs : No
Update OS manually ( with cmd ) : No
I'm trying to find a consistency to easily reproduce the problem but I can't.
Some recorded calls have no audio.
Indeed, I can see that the file has a duration equivalent to the duration of the call but some have no audio recorded..
When downloading the file from 3CX, I can play the audio file, it seems empty .. but after playing for a few minutes (of no audio) .. finaly we eard the call from the start to the end, like a normal call with no delay EX: (Welcome to the medical clinic, my name is Sarah.. how can I help you? ).
In other case from differents customer .. The recording file don't have any audio ...
At first I thought it was a time synchronization problem, but I checked several times and all our installations correctly synchronize the time on the internet.
I did a PCAP Capture (Wireshark) via 3CX and I can hear audio in it correctly, but no audio in the 3CX recording file for same call ....
As a temporary workaround, now I capture recordings through our SIP Trunk provider. Working obviously ..
Same problem with many installations ... (Many customers)
The purpose of this post is to find other cases like us to help me open a consistent ticket to 3CX.
I suspect an engineering problem.
3CX will certainly ask me for a Support Info but the problem is that we are not able to get information from our customers in a "quick" way and we are unable to reproduce the problem.
So the support info file never contains the problem (logs).
OS : LINUX DEBIAN 10 ( ISO 3CX )
3CX Build 18.0.3.461
Virtualizer : VMWARE
Time Sync Service .: NTP
Server Time : 0.ca.pool.ntp.org
Do you have restart 3CX VM server and Server ? Yes
Intermittent : Yes
Softphone or Deskphone : Both
Free hard disk space : 20GB
Specials configs : No
Update OS manually ( with cmd ) : No
