Enable DTMF on conference calls

[jessicaNN_Tech]

We need DTMF enabled on the conference calls. If you call someone and they have an auto attendant you cant select an option to reach the person you are trying to call.
Lets say you have the customer on the line and you need to call their IT department. You must select an option to reach someone. Currently you have to hang up with the customer
make the call to the other company with a DR in place and then bring the customer back on the line. 3cx is saying if we get enough votes to put this in play then they may create an update to fix it. Anyone else in need of this feature?

 

[ChrisC_3CX]

From your reply I can tell you've looked into the matter quite a bit so you probably already know this but I'll mention it just incase. You can workaround this by, placing the current call on hold, make a new call to the DR, navigate through it and then transfer the DR call to the conference (700**EXT) where EXT is the extension number that created the conference.

 

[jessicaNN_Tech]

This feature should be available to use during an active conference. There shouldnt be a "workaround" it should just work. Its very inconvenient to do this and I can see this from the customer perspective since it should already be available. All other phone systems have this capability from my experience.

 

[Yossiz]

We have the same issue \ requirement and would like to see this feature added to 3cx ASAP.

 

[ChrisC_3CX]

We have the same issue \ requirement and would like to see this feature added to 3cx ASAP.

As this is not currently possible, I'd recommend upvoting the Feature Request in @jessicaNN_Tech was referring to.

 

[jessicaNN_Tech]

As per 3cx this is possible if we have enough partners agree this feature should be enabled. Please see the reply below
Hello Jessica,

Thank you for the reply.

As this is not currently possible, I'd recommend upvoting the Feature Request in @jessicaNN_Tech was referring to.

Please note that this behavior is by design and this functionality cannot be changed or modified. You may also post your idea on https://www.3cx.com/community/forums/3cx-ideas/ . All posts are reviewed by their corresponding Departments and, if feasible and voted for by other users as well, may be implemented in an upcoming service pack or update