Solved Error 0x0018

[Sapsalinov]

Hi,

I just finish my configuration on new self hosted 3CX server. Everything working great as expected except the web meetings. I'm receiving " Video Conferencing service temporarily not available. Please try again later (0x0018) " message every single time. I checked the https://status.3cx.net/ right now and everything seems normal. Would you please check and help me resolve the issue.

Regards

COUNTRY: FR
HOSTING: OVH
CONNECTIVITY: IPV4/IPV6
FIREWALL TEST: PASS
ERRORS IN LOGS: NO
SERVER /SERVICES, RESTARTED: YES
CLIENT TESTED WITH DIFFERENT ISPs: YES
TESTED WITH APP / BROWSER: YES

 

[StefanW]

Do you have any kind of restrictive outbound rules configured to connect to services on the internet in OVH?

 

[Sapsalinov]

Dear Stefan,

Thanks for your reply, No I don't have any, But I just solved the problem by chance! I don't know why but somehow the problem resolved when I removed IPV6 connectivity from this server now. For more clarification I had both IPv4/IPv6 connectivity on this server, Both working without problem and detected by 3CX correctly. I started to debug the server this morning and in the second step I removed IPv6 and restart the server and bingo! I have no idea about the source of problem but it's working now!

All my best and thanks for your great work

 

[StefanW]

welcome, IPv6 is fully supported to the central router, but IPv6 can be a bit iffy sometimes