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  1. Solved Twilio SMS Trunk Creation Error

    Hi All, I'm hoping to get some help with setting up a Twilio trunk for sending/receiving SMS. I have followed the guide (https://www.3cx.com/docs/sip-trunk/twilio/) and when I get to step 5, I enter the name and hit next, but get the below error. Does anyone know what this error means or has...
    • aaronl
    • Thread
    • error twilio sms
    • Replies: 2
    • Forum: AU

  2. Error: "Remote storage is partially configured" after upgrade to 8A

    Admin console has the below error after upgrade. I used the browse button to select the directory and saved. Manual backup works. I can view the backup in the 3cx backup console and in the Google Cloud Storage bucket.

  3. BLF pickup not working after v20 update - Transaction does not exist error

    I have an odd issue that im stumped on if anyone has come across this. Noone in the business can do a BLF pickup except for the system owner? Every other user gets the error "transaction does not exist". I have tested out settings a user to various roles with no change. Any ideas what else it...

  4. Requested connection is not found

    Hello, I'm experiencing an issue for a user with the web app when they try to answer an incoming call. The console displays the message: "Requested connection is not found." The user is part of a queue and is the only person in that queue. We've checked the workstation’s network settings...

  5. Unusual Outbound Dialing issue

    We are having an issue with 3CX that we cannot seem to get any answers on, and I am banging my head on a wall trying to figure this out. We have been using 3CX for close to the past 10 years, while we have had our ups and downs with the software, we have not really had any real issues affecting...
  6. Univ. of North Florida

    DID and Caller ID Errors After Upgrade to V20 Update 5

    Hi, We are with the University of North Florida’s Telecom Team and we have found a couple of issues that appeared after we performed an update to V20 Update 5 Build 20.0.5.551. Issue 1: We are no longer able to have more than 100 entries in our “Reformat incoming or outgoing caller ID”...
    • Univ. of North Florida
    • Thread
    • caller id caller id reformatting did error sip sip 3cx v20 update update 5
    • Replies: 4
    • Forum: US

  7. Failed to Send PUSH (50020) after V20 Update

    Hello, We updated a customer to v20 last night, and since this morning we are facing this problem. Push notifications for both Android and Apple have the error 50020: Failed to send FCM PUSH to device samsung SM-S911B(Ext.602). Internal exception occured: System.Exception: Cannot send FCM...

  8. fanvil x6 Stuck on loading screen

    i have 3 fanvil x6 and all have same issue , stuck on loading screen and not opened . trying alot to put them in post mode but doesn't work any help ?
    • obyda86
    • Thread
    • error fanvil fanvil x6 problem
    • Replies: 15
    • Forum: Fanvil

  9. Solved Phones[0].Codecs: WARNINGS.XAPI.REQUIRED

    NEW TO 3CX I booted up a new phone Yealink T-43U I have version 20 3CX The Phone show up inside PNP Phones in the 3cx software however when i try to assign the phone to an existing user i get the following error in red "Phones[0].Codecs: WARNINGS.XAPI.REQUIRED" I can't go any further...

  10. SOLVED: RTCPeerConnection is not defined (was working for months, ZERO changes made)

    Every number I dial now gives me this error (in the subject). It was working as of yesterday, no problems. I am the only admin all bills have been paid. Any idea why "RTCPeerConnection is not defined" keeps coming up when no changes were made?

  11. Não é possível baixar o aplicativo 3CX do Windows

    Olá! Alguém pode me ajudar com este erro? V18.0 atualização 3 (build 461)
    • killpatrick
    • Thread
    • desktop app download erro download desktop app error
    • Replies: 1
    • Forum: Web Client
  12. CISCOX

    CRM: Contact Creation Error MySQL DB

    Hello, I'm having an issue with 3CX CRM and my external SQL database. I can perform queries using the "Test" button and receive a result when manually inserting it into my MySQL database. Call journaling is working fine. Now, onto my problem: Unfortunately, I'm unable to add contacts to my...
    • CISCOX
    • Thread
    • contact creation crm error mysql
    • Replies: 33
    • Forum: Other

  13. Internal/Group Chats Missing

    Hello, One of our customers called us to tell that some groupal and individual chats are suddenly missing, and some of the ones that didn't dissapear throws this error when trying to open it: I tried to look at the logs in 'audit log', 'events' and 'activity log' to see what happened, but no...

  14. Inbound and Outbound Calls not working

    Hello.. I have configured the Twillo trunk as instructed and also followed the 3CX instruction on configuring SIP and inbound and outbound calls but when I try to call from the 3cx webclient or desktop app it rings once and cut and doesn't ring on the destination phone. And the inbound call when...

  15. Can't Make 2 Calls Error

    My client has multiple extensions that periodically get the error "you cannot make 2 calls" when trying to make an outgoing call. However, no other line is in use and no call is on hold. They are using 3CX version 18 update 6. The phones are behind an SBC.

  16. outbound / inbound Call issue

    This is the log when a incoming call directed towards system. it is hosted on google cloud and setup by auto method by 3cx web. installation is fresh. i have connected a trunk not on list. trunk provider do provide complete tutorial. i had managed to send call outbound but after few mins it also...

  17. Error during installation of 3CX Phone System ISO v18

    When I'm trying to install the 3CX Phone System v18 on my VPS, I get this error when is setting up the package manager. Says first "Scanning CD..." and the error appear, I don't know how to solve and I'm stuck.

  18. Server Error

    Hi everyone, Just getting this Error message when trying to login to my 3CX management console. When checked in my admin portal it says that the subsription needs to be renewed, where as the expiry date is still more then 3 weeks. Has had anyone else this error. Thanks

  19. Macintosh 3CX app - no windows

    I have been having an issue on a few Macintosh computers in my office that are running Monterey. When the 3CX app is opened, no 3CX windows open up. The app opens and can be seen in the menu bar. I believe this is due to permissions issue in Monterey as an other developer [Synology] had the...

  20. Transfer + Disconnect in same function

    Hello All, I am working on a menu where I transfer the caller, but after the transfer when I want to disconnect it ends in a dead end because the call is not connected anymore. So a function to Transfer + Disconnect. What the problem is that if DTMF input is registered the prompt plays and...
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