Solved Error: au.3cx.net should resolve to CNAME webmeeting-director.3cx.net

[matthewkelly1983]

Hi Guys,

I am getting this error when trying to start WebMeetings....

Dear Customer,

If you're seeing this page instead of your meeting, please forward the following info to you network administrator.

Please check your network DNS server and ensure your WebMeeting FQDN resolves correctly.

<ourdomain>.3cx.net should resolve to CNAME webmeeting-director.3cx.net.

If that's not the case, your network is misconfigured and WebMeeting platform won't work correctly for you.

Could you please advise anything I can try to resolve. Be gentle! - we are new to 3CX.

Thanks,
Matt

 

[JohnS_3CX]

Hi Matt,

Send me a private message of your webmeeting FQDN as seen here on the management console

 

[JohnS_3CX]

Hi @matthewkelly1983

Please go ahead and restart the following service via the management console, under services:

3CX PhoneSystem 01 System Server

After all services come back online, check again to see if your list has been populated.

 

[matthewkelly1983]

BOOM! - Thank you! even more choices than before.

 

[JohnS_3CX]

Glad to help!