Hi,
we have from time to time a routing error that i don't understand.
Below 2 logs one that is ok and one that doesn't follow the programmed routing.
Some explinations, incoming calls are immediately routed by a SIP DID rule to IVR nr 82 that gives the user to choice between option 1 and 2.
There are no special specific office hours for this sip only the global hours.
Calls are routed to a CFD when they choose option 1. This CFD routes them to different internal extensions in function of the day and time.
In 99% of all calls they are pushed to the CFD program but in a very few cases they are routed WIHOUT ANY REASON immediately to internal extension nr 11.
You can see below the difference. The point where it goes wrong is in bold.
They only difference that i see is that there is a call in progress when it goes wrong but this happens all the day and that should be no reason.
Version 3cx V16 patch 4.
Somebody has a idee.
Regards
Hans
----------------------------------------------------------------------------------------------
( All sip id, phone numbers are replaced by a text.)
( The CFD program name is : CallFlowDesign.Main)
ROUTING OK
----------
06/25/2020 10:20:03 AM - [CM503004]: Call(C:70): Route 1: from L:70.1[Line:10000<<CALLER PHONENR 2] to T:Unk?:CallFlowDesign.Main@[Dev:sip:[email protected]:5483;rinstance=14b7b0f06ad415b8]
06/25/2020 10:20:03 AM - [Flow] Call(C:70): has built target endpoint: Unk?:CallFlowDesign.Main for call from L:70.1[Line:10000<<CALLER PHONENR 2]
06/25/2020 10:20:03 AM - [Flow] Target endpoint for CallFlowDesign.Main is Unk?:CallFlowDesign.Main
06/25/2020 10:20:03 AM - [CM503010]: Call(C:70): Making route(s) from Line:10000<<CALLER PHONENR 2 to <sip:[email protected]:5060/UDP>
06/25/2020 10:20:03 AM - [CM505003]: Provider:[Weepee trunk ID] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:WEEPEE TRUNK ID@WEEPEE IP ADRES:5060]
06/25/2020 10:20:03 AM - [Flow] Refer: RefTo=<sip:[email protected]:5060>; was call from=<sip:[email protected]:0> to="DESTINATION NR:CALLER PHONENR 2" <sip:CALLER PHONENR [email protected]:5060>
06/25/2020 10:19:47 AM - [CM503007]: Call(C:70): Ivr:82 has joined, contact <sip:[email protected]:5483/UDP>
06/25/2020 10:19:47 AM - [CM503007]: Call(C:70): Line:10000<<CALLER PHONENR 2 has joined, contact <sip:[email protected]:0/UDP>
06/25/2020 10:19:47 AM - L:70.2[Ivr:82] has joined to L:70.1[Line:10000<<CALLER PHONENR 2]
ROUTING FAILED
--------------
06/25/2020 9:55:19 AM - [CM503004]: Call(C:61): Route 1: from L:61.1[Line:10000<<CALLER PHONENR 1] to T:Extn:11@[Dev:sip:[email protected]:5060]
06/25/2020 9:55:19 AM - [Flow] Call(C:61): has built target endpoint: Extn:11 for call from L:61.1[Line:10000<<CALLER PHONENR 1]
06/25/2020 9:55:19 AM - [Flow] Target endpoint for 11 is Extn:11
06/25/2020 9:55:19 AM - [CM503010]: Call(C:61): Making route(s) from Line:10000<<CALLER PHONENR 1 to <sip:[email protected]:5060/UDP>
06/25/2020 9:55:19 AM - [CM505003]: Provider:[Weepee trunk ID] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:WEEPEE TRUNK ID@WEEPEE IP ADRES:5060]
06/25/2020 9:55:19 AM - [Flow] Refer: RefTo=<sip:[email protected]:5060>; was call from=<sip:[email protected]:0> to="DESTINATION NR:CALLER PHONENR 1" <sip:CALLER PHONENR [email protected]:5060>
06/25/2020 9:55:07 AM - Currently active calls - 1: [61]
06/25/2020 9:55:04 AM - [CM503007]: Call(C:61): Ivr:82 has joined, contact <sip:[email protected]:5483/UDP>
06/25/2020 9:55:04 AM - [CM503007]: Call(C:61): Line:10000<<CALLER PHONENR 1 has joined, contact <sip:[email protected]:0/UDP>
06/25/2020 9:55:04 AM - L:61.2[Ivr:82] has joined to L:61.1[Line:10000<<CALLER PHONENR 1]
we have from time to time a routing error that i don't understand.
Below 2 logs one that is ok and one that doesn't follow the programmed routing.
Some explinations, incoming calls are immediately routed by a SIP DID rule to IVR nr 82 that gives the user to choice between option 1 and 2.
There are no special specific office hours for this sip only the global hours.
Calls are routed to a CFD when they choose option 1. This CFD routes them to different internal extensions in function of the day and time.
In 99% of all calls they are pushed to the CFD program but in a very few cases they are routed WIHOUT ANY REASON immediately to internal extension nr 11.
You can see below the difference. The point where it goes wrong is in bold.
They only difference that i see is that there is a call in progress when it goes wrong but this happens all the day and that should be no reason.
Version 3cx V16 patch 4.
Somebody has a idee.
Regards
Hans
----------------------------------------------------------------------------------------------
( All sip id, phone numbers are replaced by a text.)
( The CFD program name is : CallFlowDesign.Main)
ROUTING OK
----------
06/25/2020 10:20:03 AM - [CM503004]: Call(C:70): Route 1: from L:70.1[Line:10000<<CALLER PHONENR 2] to T:Unk?:CallFlowDesign.Main@[Dev:sip:[email protected]:5483;rinstance=14b7b0f06ad415b8]
06/25/2020 10:20:03 AM - [Flow] Call(C:70): has built target endpoint: Unk?:CallFlowDesign.Main for call from L:70.1[Line:10000<<CALLER PHONENR 2]
06/25/2020 10:20:03 AM - [Flow] Target endpoint for CallFlowDesign.Main is Unk?:CallFlowDesign.Main
06/25/2020 10:20:03 AM - [CM503010]: Call(C:70): Making route(s) from Line:10000<<CALLER PHONENR 2 to <sip:[email protected]:5060/UDP>
06/25/2020 10:20:03 AM - [CM505003]: Provider:[Weepee trunk ID] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:WEEPEE TRUNK ID@WEEPEE IP ADRES:5060]
06/25/2020 10:20:03 AM - [Flow] Refer: RefTo=<sip:[email protected]:5060>; was call from=<sip:[email protected]:0> to="DESTINATION NR:CALLER PHONENR 2" <sip:CALLER PHONENR [email protected]:5060>
06/25/2020 10:19:47 AM - [CM503007]: Call(C:70): Ivr:82 has joined, contact <sip:[email protected]:5483/UDP>
06/25/2020 10:19:47 AM - [CM503007]: Call(C:70): Line:10000<<CALLER PHONENR 2 has joined, contact <sip:[email protected]:0/UDP>
06/25/2020 10:19:47 AM - L:70.2[Ivr:82] has joined to L:70.1[Line:10000<<CALLER PHONENR 2]
ROUTING FAILED
--------------
06/25/2020 9:55:19 AM - [CM503004]: Call(C:61): Route 1: from L:61.1[Line:10000<<CALLER PHONENR 1] to T:Extn:11@[Dev:sip:[email protected]:5060]
06/25/2020 9:55:19 AM - [Flow] Call(C:61): has built target endpoint: Extn:11 for call from L:61.1[Line:10000<<CALLER PHONENR 1]
06/25/2020 9:55:19 AM - [Flow] Target endpoint for 11 is Extn:11
06/25/2020 9:55:19 AM - [CM503010]: Call(C:61): Making route(s) from Line:10000<<CALLER PHONENR 1 to <sip:[email protected]:5060/UDP>
06/25/2020 9:55:19 AM - [CM505003]: Provider:[Weepee trunk ID] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:WEEPEE TRUNK ID@WEEPEE IP ADRES:5060]
06/25/2020 9:55:19 AM - [Flow] Refer: RefTo=<sip:[email protected]:5060>; was call from=<sip:[email protected]:0> to="DESTINATION NR:CALLER PHONENR 1" <sip:CALLER PHONENR [email protected]:5060>
06/25/2020 9:55:07 AM - Currently active calls - 1: [61]
06/25/2020 9:55:04 AM - [CM503007]: Call(C:61): Ivr:82 has joined, contact <sip:[email protected]:5483/UDP>
06/25/2020 9:55:04 AM - [CM503007]: Call(C:61): Line:10000<<CALLER PHONENR 1 has joined, contact <sip:[email protected]:0/UDP>
06/25/2020 9:55:04 AM - L:61.2[Ivr:82] has joined to L:61.1[Line:10000<<CALLER PHONENR 1]
