routing calls

  1. nicolasGa

    Call Script - Routing to extension/queue depending on the CallerID

    Hi, I want to route a call to an extension or a queue based on a CSV file. (for example :if 06 XX XX XX XX calls, directly route to extension 101) I know that it is doable on the CFD, but I don't have exeperience/knowledge. I'm doing fine on Call Script, so I thought I would do a script for...
  2. JustBoyke

    Question about V20 function

    Hi, Maybe I overlooked it or did not understand something right, but in V18 there was a possibility to route calls from a specific number. We used this a lot for specific callers that have a dedicated support agent so they don't need to wait in queue's. We are testing V20 on our testing...

  3. Routing Calls To Extension On Different Days

    Our 3CX is currently working great for in office and out of office with digital receptionist and ringing to correct ring groups and everything. What i need to do is; Out Of Office - Saturday- Sunday ( this is getting handled ) 801 In Office Monday - Tuesday - Friday ; (extension 800) Digital...

  4. Dummy Extension with Separate Holidays and Office Hours

    We're using self hosted 3CX at our location and would like to add our 2nd location to the same PBX, but they have different office hours and different holidays. I could setup a DID rule for the other location's phone number with different office hours, but I don't see a way to add different...

  5. Route Inbound call if calling a certain DID number

    I want to route an incoming call based on the caller ID AND based on the DID number that the caller is calling. So I have 2 DID numbers, 0110000002 and 0220000002 This is how I would like it to work: 1. When caller with caller id 0912345678 calls to 0220000002, then it must route to extension...

  6. DID-number based routing in Callflow Designer

    Hello, Is it possible to configure DID based routing in callflow designer? At the moment we are using 4 different Callflow designer files and i want to put them all together. I want the CFD file to send 4 DID numbers to different routes.
  7. tronic

    Routing change when a button is pressed on deskphone.

    I have a client with 100s of queues. On there old Avaya system you could change the status of the queue by a button on the deskphone. So is there a way with CFD I can say have the calls ringing to Queue1 and then press a button and the calls ring to Queue 2??

  8. Flowroute ported DID not being routed inbound on new 3CX install

    I have done this many times without issue but recently set up a new 3CX system and purchased a new DID from Flowroute as a temporary number until customer's main DID could make its way through the porting process. Porting was not as clean as I have had in the past. Several hours later than...
    • SpinksDV
    • Thread
    • flowroute porting routing calls
    • Replies: 3
    • Forum: US

  9. Solved Move call to queue if already on call

    Hi, I noticed that when I'm already on call with someone and get an external call, it just says I'm busy instead of routing the call to our queue. I have my extension set up so that external calls always get routed to the queue if my extension is busy or not logged in. We are on Version 18.0...

  10. Calls not going to ring groups after Update

    Ever since update to 16.0.7, calls are not flowing to the correct ring groups. Customer config is very simple - All incoming calls flow to the same location. During business hours they go to Call Queue A that is a Prioritized Hunt to 5 agents. After Business hours, they transfer to an...

  11. Error routing CFD from time to time

    Hi, we have from time to time a routing error that i don't understand. Below 2 logs one that is ok and one that doesn't follow the programmed routing. Some explinations, incoming calls are immediately routed by a SIP DID rule to IVR nr 82 that gives the user to choice between option 1 and 2...

  12. Inbound Rule Wildcards

    Hi I am starting out on my journey with the 3CX platform but i have experience with Cisco and Siemens PABX platforms. what I am wondering is if I am able to create a wildcard inbound rule so that it will match several of the digits from the inbound string to the extensions on the system eg...

  13. Forwarding incoming calls from one trunk via another different trunk

    We want that incoming calls from one sip-t are forwarding via another different sip-t (to the same original destination number, no numbering manipulation). We don't know how to config the inbound rute, we have tryied the following, - DID incoming: (.*) - Destination: external number: /1 but...
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