Error when selecting extensions

[Craig Catlow]

We have just installed a fairly large on prem ( Win Hyper V )3cx with call centre. System ran fine for a day. Now we have a problem. When in the management console selecting an extension to edit causes an error of Undefined to appear. All other fields such as groups queues etc are fine. The extension themselves still work as do the webclients ans mobile apps.

We have deleted an extension and now won't let us add it back, same error appears.

 

[Craig Catlow]

Ok. Its fixed. Just selected all then edit that worked then. Went back and selected individual extensions and now that's fine too. Would like to know what causes that though.

 

[VasilisV_3CX]

Hi @Undecided,

How many extensions are there and how long are you waiting for the list to populate? I've found refreshing the page, clicking Phones (for example) then back to Extensions brings it up quickly when my VM struggles.

What are the specifications of the VM that you've created?