Error While Renewing License Key

[mberkani]

I am encountering an issue while trying to renew my 3CX license key. Upon attempting to renew, I receive the following error message:
“The provided license key has unpaid orders. You should pay these orders or cancel them before creating a new order for this key.”

I am unsure how to proceed, as I am not aware of any outstanding orders related to this license key. Could you please assist me in identifying the issue and guide me on how to resolve it so that I can successfully renew the license?

I tried the "Order support" from https://www.3cx.com/contact/, but I didn't get any answer

Your prompt assistance with this matter would be greatly appreciated.

Thank you in advance for your help.

 

[Evolute IT]

The order support is correct. But don't expect an answer until at least Monday.

Until then, there's nothing you can do. Worst case, buy a new license of the same level and all and replace it on the system.

 

[SteveITS]

@mberkani This can occur if you get to the payment page but the card is declined, or similar. It kind of locks the account. I think I ran into it once long ago by not paying attention and entering our Amex card, which it allowed but they don’t accept.

 

[mberkani]

The order support is correct. But don't expect an answer until at least Monday.

Until then, there's nothing you can do. Worst case, buy a new license of the same level and all and replace it on the system.

As I did not receive a response from "order support", I went ahead and purchased a new license and replaced the old one. The system is now working properly with the new license.

Thank you for your time.