Example to Call Flow to collect the call details at the end of the call and send to database or webservice

[noob-integrator]

Any Example to Call Flow to collect the call details at the end of the call and send them to a database or web service

• I know there are components for both database and web service in the Call Flow Designer.
• What I don't know is what are the possible fields related to the call are available??
  • I see some variables here - https://www.3cx.com/docs/manual/cfd-conditions-variables/
  • But does not have fields like caller number, queue number, if calls getting chained, etc (or maybe I'm not looking at the right document)
• Like, as data/fields similar to CDR (Call data records) found in the CSV file.
• On a side note, do you have any recommendations on using CDR or Call Flow to collect the call information?

 

[Evolute IT]

The CFD cannot monitor calls made elsewhere on the system.

Also, what you're looking for is either the CDR or the CRM Integration.

 

[noob-integrator]

The CFD cannot monitor calls made elsewhere on the system.

Also, what you're looking for is either the CDR or the CRM Integration.

Thanks!! I didn't know CFD only works with Inbound calls.

 

[Evolute IT]

Thanks!! I didn't know CFD only works with Inbound calls.

It can also make calls (dialer) but yeah, it cannot be like an app monitoring calls, for that you need event-based APIs like @VoIPTools.

 

[noob-integrator]

It can also make calls (dialer) but yeah, it cannot be like an app monitoring calls, for that you need event-based APIs like @VoIPTools.

Does VoipTool work based on CDR? Or database access?

 

[Evolute IT]

Does VoipTool work based on CDR? Or database access?

It uses the Call Control, so neither.

 

[VoIPTools]

We offer a couple of approaches that could work for you. Perhaps the easiest option is our 3CX Exporter tool. You can configure 3CX to create a simple text file that summarizes each phone call (I suggest configuring 3CX to create a separate file for each phone call). Exporter can grab these files, in real-time as they are created, parse the information, and place the data in a SQL / MySQL database.

Alternatively, we offer a real-time events API (.Net Framework / .Net Core) that makes it possible to subscribe to phone call events as they take place -- allowing you to take appropriate actions. This is a programmer's tool rather than a end-user tool.