Solved Exclude phones from automatic DND mode

[apitsos]

Hi!

I have a scenario, where a company has working hours and all extensions are going into DND mode when the time goes after the working hours. This is happening to all of the extensions. The extensions are coming automatically back to "Available" at 8:00am, when the working hours is reached.

We would like to exclude some extensions from becoming DND and put them in a ring group as well, so when it is outside working hours, a Digital Receptionist would send the calls first to that group and after 20 seconds will be forwarded to a voicemailbox.

Could someone explain how could I do that, please?

Thanks a lot in advance for your efforts.

 

[ChrisC_3CX]

Hey @apitsos

The fact that the extensions automatically switch to DND during Out of Office hours and back to Available during In Office hours means you have "Auto Switching" enabled for all extensions.

To exclude extensions from auto switching, go into Extensions select all extensions you want to exclude, click on Edit and go into "Forwarding Rules". Scroll down a bit and uncheck the option that reads "Auto Switch" as seen below:


More on configuring extensions: https://www.3cx.com/3cxacademy/videos/intermediate/configuring-extensions/

Then create a Ring Group and add these extensions to it. Set its ring time to 20 seconds and then set its "Destination if no answer" to the voicemail of your choice.

More on Ring Groups here: https://www.3cx.com/3cxacademy/videos/basic/ring-groups/

Then all you need to do is set your IVR to route calls to this Ring Group accordingly.

 

[apitsos]

Hi Chris,

Thanks a lot for your support. That helped me solve the problem. I had the whole scenario established. The only thing that didn't work is to keep the extensions always available. And that was the "Auto Switch" setting, which had to be completely removed (untick).

Wishing you a nice day!


Kind regards,
Angelos Pitsos

 

[ChrisC_3CX]

Glad I could help!