Exclude trunks from journaling (D365)

[sysmon]

Hi guys,
I deployed CRM D365 integration. It works like a charm but I would journal the calls only for a trunk because I need to track only the calls received from our support team (there is a specific telephone number).I don't care about the other calls from other trunks.

Is there the possibility to filter the inbound calls??

Regards,
Graziano.

 

[TheodorosG_3CX]

The call journal is reported based on email matching of the extension and user:

 

[sysmon]

Ok, I see.
But please explain me how can it solve my problem??

Let's suppose I have two trunks. The first with XXX number and the second with YYY number. The number XXX is the support number and the calls is received only by a specific group because that number is for support specific request (I need to track these calls in my CRM). The same customer decides to call our administrative dept to YYY. I don't care about this call. I don't need to journal it. Both support and administrative employs have an e-mail in CRM that match with 3CX... but I don't want to track the calls received by admin dept.

NB: I understood what you mean. But if I remove the email in the extension how can I use voicemail service for example?

Regards,
Graziano.

 

[Evolute IT]

The best will be to modify the template (copy and create a new custom version), and in that copy, add a conditional to the reportCall to check the QueueExtension. If it's not the support queue/ring group, then skip.