Expected wait time for calls in queue?

[EscondidoAdmin]

3CX v20u4 Ent 128 SCs, self hosted on Linux. Soon to be upgraded to u6 or maybe 7, depending on the timing...

Hi, I know we have access to a caller's position in queue, but we're interested in having access to a caller's expected wait time (EWT). Does anybody have a solution for this? At a minimum, we'd like to announce a caller's EWT. Additional uses would be to help with call routing and queuing decisions. Thanks,

 

[Alejandro_3CX]

Hi unfortunately that is not included in the queue, just caller's position in queue....

 

[Alphabetic]

Maybe something @VoIPTools could help with.

 

[EscondidoAdmin]

Maybe something @VoIPTools could help with.

Hi, yes - I have a call set up with them to discuss. They appear to have tools that expose EWT for use with external devices but not available for routing decisions. Thanks!