Ext Change DID number & Caller ID

[TanSG]

I have a situation where I want the client to be able to manage the DID number & Caller ID from the User ext.

I have assigned him "Owner" rights as he need to listen in to the recording but if I shift him to "System Admin", he can't listen to call recording.

so any idea to have both managing of DID number, Caller ID & listen to recording.

 

[Alphabetic]

https://www.3cx.com/docs/manual/access-roles/

turn this on

 

[TanSG]

@Alphabetic, thanks. I guess this is meant for self recording right?

The user can't listen to the company recording now

 

[NicholasP_3CX]

They will be able to listen to the recordings of other people through their own recordings page, NOT the admin console.

You can filter between own and all recordings



To see this menu, they will need to have the option to see the recordings from their own options tab

 

[TanSG]

Yes. Thats what i did and it did not show the company recording.

3CX Hosted
Version 20.0 Update 5 (Build 551 Release)

 

[TanSG]

@NicholasP_3CX should i log ticket to discuss further as my client is asking for updates.

 

[NicholasP_3CX]

Not sure what more Technical Support will be able to tell you, in addition to what has been mentioned here.

 

[TanSG]

@NicholasP_3CX Maybe a video capture of the issue that I am facing even turning on the call recording. my customer is still unable to see the company recording. maybe this will helps? Because my customer want to achieve 2 goal. 1 to listen to company recording, 2 can be able to update the extension DID extension and caller ID outbound settings.

If you are ok then I will arrange with my customer to have this recording taken and send it off to tech support?