Ext is idle but considered as busy when dialed

[chrischevy]

Hi,


I have a problem with a snom370 phone. On the 3CX server (version 9 beta 2), the extension shows as Registered(idle). When I dial this extension, I am transfered to the voicemail. I can call any other extension without any problem. I restarted the services, rebooted the server, did a reset on the phone and I still have the same problem. I haven't tried to delete the extension, as I do not consider this as a solution.

08:52:24.570 [CM503008]: Call(30): Call is terminated
08:52:20.686 [CM503007]: Call(30): Device joined: sip:[email protected]:40600;rinstance=ac6b60444e8070b4
08:52:20.670 [CM503007]: Call(30): Device joined: sip:[email protected]:5060;rinstance=2521db93a9a2712f
08:52:20.670 [CM505001]: Ext.9999: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:[email protected]:5060]
08:52:20.670 [CM503002]: Call(30): Alerting sip:[email protected]:40600;rinstance=ac6b60444e8070b4
08:52:20.498 [CM503025]: Call(30): Calling Ext:Ext.9999@[Dev:sip:[email protected]:40600;rinstance=ac6b60444e8070b4]
08:52:20.451 [CM503005]: Call(30): Forwarding: Ext:Ext.9999@[Dev:sip:[email protected]:40600;rinstance=ac6b60444e8070b4]
08:52:20.451 [CM503016]: Call(30): Attempt to reach <sip:[email protected]:5060> failed. Reason: Busy
08:52:20.451 [CM503014]: Call(30): No known route to target: <sip:[email protected]:5060>
08:52:20.451 [CM503010]: Making route(s) to <sip:[email protected]:5060>
08:52:20.451 [CM505004]: Bridge:[br01] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhoneSystem 9.0.12808.0] PBX contact: [sip:[email protected]:5060]
08:52:20.435 [CM503001]: Call(30): Incoming call from 1202@(Ln.10001@br01) to <sip:[email protected]:5060>
08:52:20.435 [CM503012]: Inbound out-of-office hours rule (unnamed) for 10001 forwards to DN:1000


Can anyone help me with this issue ?

Thank you

 

[carolinainnovative]

Re: Extension is idle but considered as busy when dialed

Hi,

Could you set the PBX into verbose mode by going to the management console Settings > Advanced > verbose mode and restart 3CX services?

Once you have done that, re-do the call and repost the logs, please post using code and /code tags.

Thanks!

 

[chrischevy]

Re: Extension is idle but considered as busy when dialed

Here is the code in verbose mode:

09:55:34.834  Currently active calls [none]
09:55:04.261  [CM503008]: Call(1): Call is terminated
09:55:02.774  Currently active calls - 1: [1]
09:54:57.593  Session 177 of leg C:1.1 is confirmed
09:54:57.233  [CM503007]: Call(1): Device joined: sip:[email protected]:40600;rinstance=a70b3350e90110fe
09:54:57.233  [CM503007]: Call(1): Device joined: sip:[email protected]:5060;rinstance=2521db93a9a2712f
09:54:57.233  [MS210003] C:1.1:Answer provided. Connection(transcoding mode[unsecure]):10.0.0.66:7000(7001)
09:54:57.233  [MS210001] C:1.2:Answer received. RTP connection[unsecure]: 127.0.0.1:40610(40611)
09:54:57.233  Remote SDP is set for legC:1.2
09:54:57.233  [CM505001]: Ext.9999: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:[email protected]:5060]
09:54:57.233  [CM503002]: Call(1): Alerting sip:[email protected]:40600;rinstance=a70b3350e90110fe
09:54:57.045  [CM503025]: Call(1): Calling Ext:Ext.9999@[Dev:sip:[email protected]:40600;rinstance=a70b3350e90110fe]
09:54:57.045  [MS210002] C:1.2:Offer provided. Connection(transcoding mode): 127.0.0.1:7002(7003)
09:54:56.998  [CM503005]: Call(1): Forwarding: Ext:Ext.9999@[Dev:sip:[email protected]:40600;rinstance=a70b3350e90110fe]
09:54:56.998  [CM503016]: Call(1): Attempt to reach <sip:[email protected]:5060> failed. Reason: Busy
09:54:56.998  [CM503014]: Call(1): No known route to target: <sip:[email protected]:5060>
09:54:56.998  [CM503010]: Making route(s) to <sip:[email protected]:5060>
09:54:56.998  [MS210000] C:1.1:Offer received. RTP connection: 10.0.0.67:7166(7167)
09:54:56.998  Remote SDP is set for legC:1.1
09:54:56.998  [CM505004]: Bridge:[br01] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhoneSystem 9.0.12808.0] PBX contact: [sip:[email protected]:5060]
09:54:56.998  [CM503001]: Call(1): Incoming call from 1202@(Ln.10001@br01) to <sip:[email protected]:5060>
09:54:56.889  [CM503012]: Inbound out-of-office hours rule (unnamed) for 10001 forwards to DN:1000
09:54:56.857  Looking for inbound target: called=1003; caller=1202
09:54:56.857  [CM500002]: Info on incoming INVITE:
  INVITE sip:[email protected]:5060 SIP/2.0
  Via: SIP/2.0/UDP 10.0.0.67:5060;branch=z9hG4bK-d8754z-280e1252c46d5f57-1---d8754z-;rport=5060
  Max-Forwards: 70
  Contact: <sip:[email protected]:5060>
  To: <sip:[email protected]:5060>
  From: "xxxxxxxxx xxxxxxxxxxx"<sip:[email protected]:5060>;tag=4a67da21
  Call-ID: ZWEwYzA0NDUxNWU2NDNiYjRkNDhiNmEyNjg5ZGNhNTM.
  CSeq: 2 INVITE
  Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
  Proxy-Authorization: Digest username="10001",realm="3CXPhoneSystem",nonce="414d535c0230003048:079015e8d438470550558bd91108de26",uri="sip:[email protected]:5060",response="6c60036ec58bbd505a2adc86e08b7010",algorithm=MD5
  Supported: replaces
  User-Agent: 3CXPhoneSystem 9.0.12808.0
  Content-Length: 0
  Remote-Party-ID: "Christian Chevrier"<sip:[email protected]:5060>;party=calling

 

[chrischevy]

Re: Extension is idle but considered as busy when dialed

I couldn't wait any longer so I just deleted and re-created the extension.

Thank you

 

[chrischevy]

Re: Extension is idle but considered as busy when dialed

The same problem came back on another extension.
This is really anoying. I can't delete the extension this time.
Anyone has found a fix for this ?

 

[KerryG]

Re: Extension is idle but considered as busy when dialed

turn off Do Not Disturb on the phone?

 

[chrischevy]

Re: Extension is idle but considered as busy when dialed

I finally deleted the extension again. I was afraid to loose the voicemail messages but it all stayed there.

 

[Eurylink]

Re: Ext is idle but considered as busy when dialed*Discussion

I've same issue on a Snom 370 With 3CX v.9 final. I was thinking it was only my problem but now I think there is a problem in v.9. I try to delete extension and recreate but the problem permain randomly. The Snom firmware is 7.3.30. 3CX is installed on IIS.

 

[computer45]

I too got the exact same problem with a series of grandstream devices.

Might start from scratch.