Extension DDI behaviour during holiday hours in V20

[jack.brown]

Hi all,

We're trying to set up some holiday schedules for a customer, and while most of the setup is quite simple there is one aspect that has stumped me.
They will be using a small handful of automated messages to provide callers with contact details and whatnot, but they will differ slightly depending on the regional branch receiving the call.

While I can use a dedicated AA as the destination during holiday hours on each call handling object, (e.g. queues and IVRs), I cannot find such an option for each individual user's DDI.
The most promising thing I could find was the Schedule tab in the user config, but I wasn't clear on where the out-of-hours calls would actually be directed, particularly with Inbound Rules no longer being manually configurable. Would they just go to the individual's voicemail in this case?

I understand that I can temporarily re-assign users' DDI numbers to an AA directly, although I would prefer to minimize the chance of human error (and of course avoid manual out-of-hours work in general).

If anybody has found a nice way to temporarily divert user DDIs using the holiday schedules I would be very grateful for the insight

Thank you

 

[NicholasP_3CX]

You can have the users put their extensions into the 2nd custom profile, and have their voicemail message being the holiday prompt. that way they can just revert back to Available when they get back from their vacation.

Would they just go to the individual's voicemail in this case?

This depends on what they have configured on their forwarding rules.