Hi All, we have 3CX 16.0.619 Pro and a have mixture of users running 3CX web and windows client. Here is the issue. Boss is on ext. 4300. He has 2x PA's who have ext 4298 & 4299. Only
these PA's can transfer calls to the Boss. He has forwarding exceptions (4000-4297, 4301-4400, 7020-7100) are in place on his extension. i.e. all calls going to Boss's ext 4300 are forwarded to his PA to screen calls.
The current issue is that when the PA's attempt to transfer to Boss's ext, callers are being sent back to PA's VM. When I remove the call forwarding exceptions, calls are transferred successfully. Any ideas?
Thanks in advance
these PA's can transfer calls to the Boss. He has forwarding exceptions (4000-4297, 4301-4400, 7020-7100) are in place on his extension. i.e. all calls going to Boss's ext 4300 are forwarded to his PA to screen calls.
The current issue is that when the PA's attempt to transfer to Boss's ext, callers are being sent back to PA's VM. When I remove the call forwarding exceptions, calls are transferred successfully. Any ideas?
Thanks in advance
