Extension has disappeared

[Lee Cramman]

I have a hot-desking user with the extension 3001 who has disappeared from the list of extensions in the admin portal.

They are still able to log in and out of a hot-desking phone, use the webclient, join / leave their call queue and make / receive calls.

The user is a queue administrator and also still shows up in the list of agents for the queue. They also still show up in the directory, as does their presence / status.

Trying to add a user with the same extension results in the error "Given DN number cannot be used ".

I am utterly confused - how can this be so?

I feel like I'm missing something very obvious...

 

[StefanW]

can it be that you login to the management console with your extension given admin rights but also 3001 is an admin? In this case, they are not shown in the system. If you log in with the root admin of the PBX (commonly left default admin) you will see 3001?

 

[Lee Cramman]

That's it exactly, thanks .

Is this new behaviour with V16? I'm sure I remember seeing this extension before.

 

[StefanW]

yes, this is new to v16 as sub-admins cannot see other admins in the system and edit the permission of those.

 

[Lee Cramman]

Ah, that makes sense thanks.

I thought I was losing the plot!