Extension name keeps changing

[armast]

Hello, we had an employee leave and tried to change the name on her extension to the new employee's name. I made this change in the dashboard and provisioned the phones on Friday and the change updated, but when I checked this morning, the name in the dashboard had reverted to the old employee's name. This is the second time that we tried and this happened. Can anyone help me figure this out? I assume the name must be stored elsewhere and it's overriding the dashboard setting? We're using an on premise Windows instance, version 16.0.8.9. Thanks in advance

 

[Evolute IT]

Hello, we had an employee leave and tried to change the name on her extension to the new employee's name. I made this change in the dashboard and provisioned the phones on Friday and the change updated, but when I checked this morning, the name in the dashboard had reverted to the old employee's name. This is the second time that we tried and this happened. Can anyone help me figure this out? I assume the name must be stored elsewhere and it's overriding the dashboard setting? We're using an on premise Windows instance, version 16.0.8.9. Thanks in advance

2 things:

- Check for any Restore Schedule in Backup and Restore.
- Check if you have Office 365 User Sync enabled.

 

[armast]

Aha, yes, this user had Office 365 User Sync enabled. I'll assume that was the issue. Thank you!

 

[VasilisV_3CX]

Hi @armast,

Let me know if this issue is resolved. Will leave it open just in case.