Solved Extension Not Answering (again)

[RHopkinson]

A week ago (6/27), I solved an issue where an extension was not ringing and couldn't be used to answer calls, but could place calls and pick up parked calls by deleting and re-creating the extension. (https://www.3cx.com/community/threads/phone-in-ring-group-suddenly-not-ringing.82310/#post-382009)

Today (a week later), the client advised that the same extension is having the same problem again. We can't be having to delete and re-create an extension every week. Can someone offer some insight as to why this is happening?

Thanks, in advance,

Russ
3CX Professional 16.0.8.9

 

[ChrisC_3CX]

Does the same exact thing happens as before? Specifically, if you log into the Webclient for that extension, does the webclient not receive the calls either?

Make sure you are actually placing a direct extension to extension call to test and also, try dialing *888 from that same webclient(the one having the issue). Do both tests still fail?

Note: Dialing *888 will almost immediately have a call made back to you which if you answer will be an echo test.

 

[RHopkinson]

Apologies for posting based solely on information received from client, without verifying. This turned out to be a completely different issue, which was easily resolved.

[head bowed in shame]

 

[ChrisC_3CX]

No worries! As long as it got sorted!