Extension Phone seperation

[Rmn3]

Hi Guys,

i would like to seperate an already to a extemsion assigned phone, but of course i would like to that the phone stays in the system, just not anymore connected with a certain extension.

How can i do this ?

Best Regards in advance.

 

[JohnS_3CX]

Hi,

You can first delete the phone from the extension provisioning tab, and then create a new extension, and assign the phone there (reset and reprovision your device).

This way the phone will stay on your system for when you need it later, and it will no longer be assigned to this extension.

 

[Rmn3]

Hi,

unter the phone provision tab i cant delete the phone. Even though our employees are using the snom phone, under phone provision only 3cxapp is shown?

 

[JohnS_3CX]

So this means you already deleted the phone previously, but the phone still knows the account information so it still works currently.

You have to factory reset the phone so it will forget the account. Look in the supported phones guide here, and read the instructions that will help you reset and reprovision your model: https://www.3cx.com/sip-phones/