Extension says "Not registered" when only using the webclien

[ErwinFictorie]

Hi,

When one of my customers made an extension that only wants to use the webclient, it is shown as "not registered". The user can make calls using the webclient, but it cannot receive calls.
As soon as this user logs into the mobile app the extension is shown as available and the webclient can receive calls.

Does this mean that a user always needs a physical phone or use the mobile app to be registered?

 

[pangel]

As of V20, the browser needs to allow the webclient to send notifications, for the user to be registered when using the webclient.
Make sure the user hasn't blocked notification access for the webclient domain in their browser, and enable notifications either through clicking the bell icon above the 'Team' button or explicitly allowing the domain of your FQDN to send notifications in the browser settings.

 

[NicholasP_3CX]

Also, sometimes with a browser update, you may need to reset the permissions, as you may not see the bell icon on the top left as well.

 

[ErwinFictorie]

Sorry for the late reply, but thanks for the answer.
It works now.