Extension still recording after disable recordings calls.

[JMerces]

Hi,

After disable recording calls on extension, still recording calls.

Any solution or idea?

We have a Enterprise license.

Regards

 

[Saqqara]

Have you restarted the server ?

 

[JMerces]

Hi,

Yes, i restarted the server but still same issue on both centrals (we have 2 3CX).

 

[Saqqara]

Please provide more info on the setup - https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[JMerces]

• 3CX Version: Enterprise 16.0.5.611
• Server OS: Debian
• Trunk Provider or Gateway Make/Model
• Has the Firewall Checker passed: YES

 

[Alphabetic]

You're not making tests calling another EXT which has recording enabled are you?

 

[JMerces]

No. I just disable calls recording on one extension e making tests with that extension.
My extesion are enable recording.
We just have few people who need don't record calls.

 

[Alphabetic]

What test are you making

 

[JMerces]

Just disable call records in one extension and call to that extension.

 

[Alphabetic]

External to internal? internal to internal?

 

[JMerces]

Internal to Internal on same 3CX.

 

[JohnS_3CX]

You need to disable recordings on both the extensions you test, then they should call each other