Extension to connect both inside an outside the LAN

[Colin911]

Hello,

How do I get an extension to work inside and outside the LAN?

I have a VM running 3cx inside my LAN (all ports open correctly and firewall test runs fine).

If I install the 3cx client on my cell phone an scan the QR code, the extension works fine inside the LAN. But as soon as I disconnect from the LAN (and use my data connection) and try to connect I cannot. (The "connect using 3g option is on")

If I try to provision the softphone by scanning the QR code while not on the internal lan I get the following Provisioning error: "PBX could not be reached. Connection time out.

Thanks

 

[Colin911]

So just to make sure I have opened ALL ports to the local IP address of the 3cx server and started logging. when I try to connect to xxxx.3cx.agency I still get "site cannot be reached" error. But the firewall logs access allowed under port 80 and tried to forward it to the internal IP of the 3cx server. maybe I still need to enable outside access or something?

 

[Colin911]

I never changed the defaults, so am assuming so. Internally I have to append the local ip address with port 5000.

I opened 80 just in case but no luck..

 

[YiannisH_3CX]

What happens when you try https://xxxx.3cx.agency:5001 ? Are you still unable to access to management console?

 

[Colin911]

Winner! I guess I had the wrong URL. that seems to work!

 

[Colin911]

But still can;t provision the phone withe a remote connection using the QR code.

However, now it seems taht once provisioned inside the lan, using an outside connection on the phone and having the "use tunnels" setting I remain connected so that is pretty good.

 

[YiannisH_3CX]

Glad i could help. Can you provision that client using the welcome email while remotely?

 

[Colin911]

Yep! Provisioning with the welcome email worked great! Thank you.