Extensions vs user for hotels

[ZackHM]

New to 3CX and have looked for the answer but can not find it. I am trying to find the difference between users and extensions. How do I determine the number of users needed for a hotel? Any help would be appreciated.

 

[VoIPTools]

Hi ZackHM,

There really is not the concept of users in 3CX, only extensions. True, you do have an "administrative" login, but other than that "users" are actually numbered "extensions". 3CX does not care about the number of "extensions" from a licensing perspective. You can have 10,000 extensions.

What 3CX cares about is the number of simultaneous phone calls. Understanding the definition of a "simultaneous call" is important. A simultaneous call includes:

• Outbound external calls
• Inbound external calls
• Extension to extension calls
• Calls waiting on hold
• Calls waiting in a queue
• Calls to the voicemail system

Pretty much any phone call is counted as a "simultaneous call". Also, consider that a conference call is going to be one simultaneous call for each participant, and calls forwarded to a cell phone are 2 simultaneous calls. There are more edge cases like calls between bridged phone systems, but you get the ideal. All calls count.

So, you don't need to worry about the number of "users/extensions". You need to be concerned primarily about the number of simultaneous calls.

 

[ZackHM]

Hi ZackHM,

There really is not the concept of users in 3CX, only extensions. True, you do have an "administrative" login, but other than that "users" are actually numbered "extensions". 3CX does not care about the number of "extensions" from a licensing perspective. You can have 10,000 extensions.

What 3CX cares about is the number of simultaneous phone calls. Understanding the definition of a "simultaneous call" is important. A simultaneous call includes:

• Outbound external calls
• Inbound external calls
• Extension to extension calls
• Calls waiting on hold
• Calls waiting in a queue
• Calls to the voicemail system

Pretty much any phone call is counted as a "simultaneous call". Also, consider that a conference call is going to be one simultaneous call for each participant, and calls forwarded to a cell phone are 2 simultaneous calls. There are more edge cases like calls between bridged phone systems, but you get the ideal. All calls count.

So, you don't need to worry about the number of "users/extensions". You need to be concerned primarily about the number of simultaneous calls.

Thank you so much. That is the information I needed.